Shipping & Returns
سياسة الشحن والاسترجاع – DrElhamOnline.com
🕊 أولاً: الشحن والتوصيل
Shipping & Refund Policy – DrElhamOnline.com
🕊 1. Shipping & Delivery
At DrElhamOnline.com, we operate using a dropshipping model in partnership with trusted international suppliers to ensure product variety and quality.
- Shipping Time: 7–21 business days depending on the destination and courier.
- Tracking: Once your payment is confirmed, a tracking number will be sent to your email within 3–5 business days.
- Shipping Fees: Calculated automatically at checkout based on destination and product type.
- Delays: Delivery times may vary due to customs clearance or international shipping conditions beyond our control.
🔸 Digital products (e-books, online courses, downloadable files) are delivered instantly via email or through your customer account on our website — no physical shipment required.
🔁 2. Return & Cancellation Policy
🛍 Physical Products (Dropshipping)
You may request a return or exchange within 7 days of receiving your order only in the following cases:
- The product arrives damaged, defective, or completely different from the description.
- The product has a clear manufacturing fault.
In such cases, we will arrange a replacement or issue a refund once the issue is verified.
Returns will not be accepted if:
- The wrong size or color was chosen by the customer.
- The item has been used or the original packaging has been removed.
- More than 7 days have passed since receipt.
Return shipping costs (if applicable) are the customer’s responsibility unless the error was caused by the supplier or seller.
💻 Digital Products
Due to the instant and downloadable nature of digital goods:
- All digital product sales are final and non-refundable.
- If you experience technical issues (e.g., file not opening or download errors), please contact us — we will resend the file or assist you promptly at no additional cost.
❌ 3. Order Cancellations
- Orders can be canceled only before they are shipped.
- Once the order has been shipped, cancellation is no longer possible; you may proceed with the standard return process after receiving the product.
📩 4. Contact & Support
For all questions or support regarding orders or digital downloads, please reach out to us at:
📧 support@drelhamonline.com
🌐 Or via our contact form at www.DrElhamOnline.com